Central Coast Cleaning
Locally Owned and Operated
Licensed • Bonded • Insured

Central Coast Cleaning of Santa Cruz County

Central Coast Cleaning Mission

Communication is extremely important to us. Our-in-home-surveys are designed to record all customer requests
and preferences. We will not your particular concerns or requests and type a detailed work order for your house.
This information is passed on to any Cleaning Tech assigned to your home.

7 Thing to Know About Central Coast Cleaning Maid Services

We’ve Been in Business for over 14 years!

The President and founder of the company, Graciela Barajas, is actively involved in the day to day operations and management of Central coast Cleaning and is available for your comments and concerns any time.

The Management and Cleaning Staff are Trained Professionals!

Our quality and competence is demonstrated as we deliver over 300 thousand professional cleans to over 500 residents each year.

Central Coast Cleaning

Clients benefit from our unusually low turn over. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us!

Security is #1 On Our Priority List!

We provide ourselves on conducting thorough criminal background checks and job references. With the low-turn over, we’re never tempted to take chances with marginal job candidates.

Our Clients Depend On Us

We’ll never no-show you! You can count on us when there is unexpected guests arriving or last minute parties to host.

We Manage Our Staff So You Don’t Have To!

The Most common dilemma people face with cleaners is the awkwardness of voicing a complaint. Leave the quality control to us. We monitor and motivate our staff so you don’t have to!

Our Quality Control System

Our quality control system is in place at each and every cleaning. We guaranty our work and deliver quality and consistency month after month, year after year. You can call our clients and ask for a referral!

Frequently Asked Questions About Central Coast Cleaning

Are you insured?

We are insured, bonded and do everything by the book: payroll taxes, workers’ comp and sales tax.

Do I have to sign anything?

There are no long-term commitments. There is a form to sign about our policies. You can stop service anytime.

How do we pay you?

Cash/checks paid same day as services or before. We accept all major credit cards.

Do I have to be home?

Most of our customers are not home when we clean.

Who does the cleaning?

We use highly motivated employees that we train personally. It will be the same individual or team that will get to know your home and cleaning specifications.

What services do you provide?

We will arrange a cleaning program based on your specifications that is then broken down according to the type of detailed cleaning and frequency. Services offered include: dusting, kitchen and bathroom cleaning, vacuuming, tile and grout cleaning, floor cleaning, carpet cleaning and windows washing.

What is the frequency?

House cleaning services are typically provided on a weekly or bi-weekly schedule whereas window washing could be as needed depending on your requirements.

Do you do one-time cleans or move in/ move outs?

Yes, no job is too small or too large.

How much will it cost?

Every home is unique and we price our service at a standard rate. We take into account the size, number of rooms, number of residents and pets, and several more factors according to your individual house and needs. We use a consistent formula to arrive at the proper price.

Our customers tell us we’re a real value when it comes to restoring peace and calm in their home. They day the freedom from housecleaning and the hassles of dealing with an unreliable or inconsistent service is priceless!

There are two convenient ways to get an estimate for housecleaning service: by calling your local office or completing an estimate form online.

What types of payment do you accept?

Payment is due at time of cleaning. Keeping accounts receivable low enables us to keep your fee at an affordable price. We accept cash, check, MasterCard or Visa. If a check is returned as NSF then a $25.00 charge will be assessed.

If you plan on using us regularly, you can leave your payment on the counter and our cleaning staff will pick it up for the current cleaning. You can also have us set you up on automatic billing via your credit card.

Payments not provided on the day of your cleaning may result in an invoice. If you forget to leave a payment, call our office as soon as possible to insure that we clean your home. We can take a credit card over the phone or check.

Do you charge a late cancellation or lockout fee?

Because the hours are guaranteed to our staff it is important that you provide us as much notice as possible if you need to cancel or change a scheduled cleaning. We require a 24 hour notice to make a change or cancel a cleaning. Monday clients must call before noon on the previous Friday.

Cancellations without at least a 24 hour notice will result in a $70 late cancellation fee. Cleanings that are cancelled on the same day of the service will result in a fee equal to your normal regular cleaning rate.

Lock-outs only happen when a client has not supplied us a key to their home. Although we don’t require it, we highly recommend that you provide us with a house key. We take many precautions to ensure that your key is never lost or misplaced. If we come to your home and are unable to clean because we were locked out, you will be charged the full regular cleaning rate.

How many people clean my home?

We team our staff with the most experience if they are training or learning the route. We may also send a 3rd person or 2nd team if initial team has high work load or per clients request.

Should I tip my cleaning team?

A tip is neither expected nor required. If you choose to leave a tip please leave it on the kitchen counter. A note or filling out the comment card letting them know how well they did will mean a lot. They just want to know the work they performed met or exceeded your expectations.

Can I leave a note for the team?

Yes. Any necessary adjustments must be reported to our office within 24 hours. Since some of our cleaning staff cannot read English, we advise you contact the office, to make sure that all instructions are translated.

Can I hire one of your cleaning professionals directly?

No. Our company values our cleaners, we go through a great deal of time and resources is put into hiring our staff. If you are interested in employing one of them there is a $2,500 buy-out fee clause which is due full immediately upon employment. Our service agreement states that you agree not to hire any C.C.C employee; other than thru our office, past or present.

How can I receive a FREE cleaning?

We appreciate a great deal of our business who come from referrals. To thank our current client for referring us to their friends, we offer gift certificate for every referral we are provided. Just be sure that they mention your name when they call.

What if I have a pet?

Pets are not a problem- if they are friendly we will be happy to clean around them. We do need to know if you have them and we would like to have the names for reference. Any pet that’s aggressive we ask that you secure them while we are cleaning your home.

Contact Today For a FREE Estimate!

 

Central Coast Cleaning of Monterey County CA

Serving all of Monterey County!

Monterey

Big Sur, Carmel, Carmel by the Sea, Carmel Valley, Castroville, Chualar, Corral De Tierra, Del Rey Oaks, Gonzales, Greenfield, Hollister, Jolon, King City, Marina, Monterey, Moss Landing, Pacific Grove, Pebble Beach, Presido of Monterey, Prunedale, Salinas, San Juan Bautista, San Lucas, Sand City, Seaside, Soledad, Spreckels

We give back to the following organizations:

We are proud to announce we are involved with the following organizations because giving back is important!

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